Refund policy

At JeezvPlug LTD, we want you to love every purchase. However, we understand that sometimes things don't work out. Here's everything you need to know about returns, exchanges, and store credit.

Your Options

When you return an eligible item, you can choose from the following:

  • Return for Store Credit – Receive store credit equal to the full value of your order.

  • Exchange for an Item of Equal Value – Swap for a different size or item of the same value.

  • Exchange for a Higher-Value Item – Receive the item you want and pay the difference in cash.

  • Exchange for a Lower-Value Item – Get the item you want and receive store credit for the difference.

Please Note: We do not offer cash refunds. All returns are processed as store credit or exchanges only.

Conditions for Returns

To be eligible for a return or exchange, items must:

  • Be unworn and in original condition

  • Include all original tags and packaging

How the Process Works

  1. Start Your Return – Email us at returns@jeevzplug.com with your order number.

  2. Ship Your Item – Send your return to the address below using a tracked and signed-for delivery service.

  3. Inspection – Once we receive and inspect your item, we will contact you to confirm whether you'd like an exchange or store credit.

  4. Store Credit – If you choose store credit, it will be issued within 5–10 working days of return approval.

Exchanges & Price Differences

If your exchange involves a price difference:

  • Higher-Value Item: You will be invoiced for the additional cost. The exchange will be dispatched upon receipt of payment.

  • Lower-Value Item: You will receive store credit for the difference.

  • If the item's price has changed since your original purchase, the current price will apply.

  • Payment for any difference must be completed within 14 days of invoicing. If not received, your original item will be returned to you.

Return Shipping

  • Shipping costs for returns are your responsibility.

  • Please use a tracked and signed-for delivery service to ensure your return reaches us safely.

International Customers

  • You are responsible for any import duties incurred when we receive your return.

  • Additional shipping costs will apply to international exchanges before dispatch.

  • Please note that initial shipping costs are non-refundable.

Return Address

Send all returns to:

JeezvPlug LTD
48 Thurnview Road, Leicester, Leicestershire, LE5 6HJ

Need Help?

For immediate assistance, reach out to our customer support team:

Phone: +44 771079073

Processing Time

  • Exchanges and store credit are processed within 5–10 working days after we receive your returned item.

  • If your requested size or model is unavailable, we will contact you via email to discuss alternatives.

Order Cancellations

To cancel your order, email us at returns@jeevzplug.com as soon as possible. Please note that orders which have already been fulfilled cannot be cancelled, and our standard exchange and store credit policy will apply.

Restocking Fee

Orders returned with a total value of more than £750 will be subject to a 10% restocking fee, which will be deducted from your store credit.

Thank you for shopping with JeezvPlug. We're here to make your experience as smooth as possible.