Welcome to the JeevzPlug FAQ page. We've compiled the most common questions to help you find answers quickly. If you can't find what you're looking for, please don't hesitate to contact our support team.
Orders & Shipping
Q: How long does it take to process my order?
A: Orders are typically processed within 1 to 7 business days. You will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Q: What are your shipping options and delivery times for UK orders?
A: We offer free standard delivery on all UK orders. We use Royal Mail for our UK deliveries:
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Royal Mail 24: Aimed for delivery within 1 working day.
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Royal Mail 48: Aimed for delivery within 2 to 3 working days.
Delivery times are estimates and begin from the date you receive your shipping confirmation email.
Q: Will I have to pay customs fees for my international order?
A: Yes, international customers are responsible for any customs fees, duties, or taxes that may be applied to your order upon delivery. JeevzPlug LTD is not liable for these charges, and failure to pay them may result in the order being returned to us. Shipping costs will not be refunded in such cases.
Q: What happens if I entered the wrong shipping address?
A: It is your responsibility to provide a complete and accurate shipping address. JeevzPlug LTD is not liable for packages lost due to incorrect addresses. However, we will do our best to assist you in resolving issues with the carrier if the address provided was correct.
Returns, Exchanges & Refunds
Q: What is your return policy?
A: You have 30 days from the date of purchase to contact our customer service team to request a return or exchange. Items must be unworn and in their original condition with all tags and packaging attached.
Q: What are my options when I return an item?
A: You have several choices when you return an eligible item:
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Return for Store Credit: Receive credit for the full value of your order.
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Exchange for a Different Size or Item: Swap for an item of equal or higher value.
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Exchange for a Lower-Value Item: Receive store credit for the difference in price.
Q: How do I start a return or exchange?
A: To begin the process, simply email us at returns@jeevzplug.com with your order number. We will guide you through the next steps.
Q: How much does return shipping cost?
A: You are responsible for the cost of shipping your return. We strongly recommend using a tracked and signed-for delivery service to ensure your return reaches us safely. Please note that initial shipping costs are non-refundable.
Q: Where do I send my return?
A: Please send all returns to the following address:
JeevzPlug LTD
48 Thurnview Road, Leicester, Leicestershire, LE5 6HJ
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, we will contact you to confirm your preference for a refund, exchange, or store credit. If you choose a refund, it will be issued to your original payment method within 5–10 working days of approval.
Q: What if the item I want to exchange is a different price?
A: If your exchange involves a price difference:
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For a higher-value item, we will send you an invoice for the additional cost. The exchange will be dispatched once the payment is received.
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For a lower-value item, you will receive store credit for the difference.
The current price of the item will apply at the time of the exchange. Payment for any difference must be made within 14 days.
Q: Is there a restocking fee?
A: A 10% restocking fee will be applied to refunds for orders with a total return value of more than £750.
Q: Can I cancel my order?
A: You can cancel your order by contacting us via email as soon as possible. Please note that orders which have already been fulfilled cannot be cancelled and will be subject to our standard return and exchange policy.
Products & Authenticity
Q: How do I know the products you sell are authentic?
A: We are committed to selling only 100% authentic products. We source our inventory directly from authorised distributors, reputable wholesalers, and official brand retailers. Every product undergoes a thorough quality check to verify its condition, branding, and authenticity before being shipped.
Q: What should I do if I believe a product I received is not authentic?
A: Your confidence is our priority. If you have any concerns about the authenticity of a product, please contact our customer service team immediately. We will investigate your concerns promptly and, if necessary, offer a refund or exchange in line with our Refund Policy.
Payments
Q: What payment methods do you accept?
A: We offer a wide range of secure payment options, including:
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Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and Union Pay
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Shop Pay, Klarna, and Google Pay
Q: Is my payment information secure?
A: Yes, all transactions are processed securely through our trusted payment gateway. Your payment details are encrypted and protected to ensure your information remains safe.
Q: In what currency are your prices listed?
A: All prices displayed on our website are in British Pounds (GBP), unless otherwise stated.
Privacy & Legal
Q: What information does JeevzPlug LTD collect from me?
A: We collect personal identification information such as your name, email, mailing address, and phone number when you create an account, place an order, or contact us. We may also collect non-personal information like browser type and IP address to improve our site. For full details, please review our Privacy Policy.
Q: Do you share my personal information with anyone?
A: We do not sell, trade, or rent your personal information. However, we may share it with trusted third-party service providers who assist us with business operations (like payment processing and shipping) or if required by law.
Contact & Company Information
Q: How can I contact customer support?
A: You can reach our customer support team by:
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Phone: +44 7710790736 (Our hours are Mon - Fri, 9:00 AM - 5:00 PM UK Time)
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Our business address is 48 Thurnview Road, Leicester, Leicestershire, LE5 6HJ.
Q: Who owns and operates JeevzPlug LTD?
A: JeevzPlug LTD is a company registered in England and Wales (Company Number: 17410266), founded by Rajvinder Singh. Our website is owned and operated by JeevzPlug LTD.